Aetna Member Services
You can reach Member Services by telephone at 1-877-254-6765 from 9:00 am to 9:00 pm (Eastern Standard Time). For non-English speaking family members, our bilingual staff is available to help. You may also contact Member Services online at: www.aetna.com. When you link to Member Services you can make selections based on your particular situation.

Member Services representatives can help with questions about benefits; review what's covered by the plan; assist in filing claims or finding network providers in your area; or changing a PCP.